What is this workshop about?
Giving feedback effectively is an important skill for leaders and teams. Leaders who learn to give feedback effectively are better placed to solve problems, improve team productivity and create a happier workplace. When teams don't know how to give feedback, this can lead to resentment, misunderstandings and inefficient work processes. Giving direct and effective feedback doesn't come naturally to everyone, so this workshop is designed to help teams see the value of feedback and understand how to give feedback more effectively.
Throughout the workshop, we'll talk about the importance of creating an environment conducive to constructive feedback and reflect on our attitude when receiving feedback: are we a sponge, open to growth and learning, or a rock, resistant to change and development?
What we’ll talk about
1. Importance of creating a feedback-rich environment
2. Why feedback is important
3. Are you a sponge or a rock? - when you receive feedback do you have a growth mindset (sponge) or a fixed mindset (rock)?
4. The feedback triangle
5. Types of Feedback
a. Appreciation
b. Coaching
c. Evaluation
6. Why it is sometimes so difficult to give and receive feedback
a. How does our brain work when we hear negative feedback?
b. How does company culture affect giving and receiving feedback?
7. Steps to make sure feedback is focused on outcomes and is effective
a. Dilution vs. Distillation - not all feedback is important ("what should I give feedback about?")
b. Timing ("when is the best time to give feedback?")
c. Clarity and Specificity ("what specifically needs improvement?")
d. Guidance ("how can I help you act on this feedback?")
e. Peer support ("am I the right person to give this feedback?")
f. Prepare yourself ("am I prepared to give this feedback? And is he prepared to receive it?")
8. Guidelines for giving feedback:
a. Micro-yes
b. Describe
c. State impact
d. Suggest/Request
e. Focus on strengths and weaknesses
f. Honesty
9. Guidelines for receiving feedback:
a. Summarise
b. Ask
c. Answer
d. Align/Commit