Giving feedback effectively is an important skill for leaders and teams. Managers who learn to give feedback in an efficient way are better equipped to solve problems, improve team productivity and create a happier workplace. When teams don't know how to give feedback, this can lead to resentment, misunderstanding and inefficient work processes. Giving direct and helpful feedback doesn't come naturally to everyone, so this workshop is designed to help teams see the value of feedback and understand how to give it more effectively.
What we’ll talk about
- Importance of creating a feedback-rich environment
- Why is feedback important?
- Are you a sponge or a rock? - when you receive feedback do you have a growth mindset (sponge) or a fixed mindset (rock)
- The feedback triangle
- Types of Feedback
- Appreciation
- Coaching
- Evaluation
- Why it is sometimes so difficult to give and receive feedback
- How does our brain work when we hear negative feedback?
- How does company culture affect giving and receiving feedback?
- Steps to make sure feedback is focused on outcomes and sticks
- Dilution vs. Distillation - not all feedback is important ("what should I give feedback about?")
- Timing ("when is the best time to give feedback?")
- Clarity and Specificity ("what specifically needs improvement?")
- Guidance ("how can I help you act on this feedback?")
- Peer support ("am I the right person to give this feedback?")
- Prepare ("am I prepared to give this feedback? And is he prepared to receive it?")
- Guidelines for giving feedback:
- Micro-yes
- Describe
- State impact
- Suggest/Request
- Focus on strengths and weaknesses
- Honesty
- Guidelines for receiving feedback:
- Summarise
- Ask
- Answer
- Align/Commit Yourself
Details & Pricing
Book with us!
1h30
Dr. Alexandre Gonçalves
Psychologist